5 Essential Elements For Telus technical support
5 Essential Elements For Telus technical support
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Every single one that phone calls the tech support number is attempting to talk to a real human being right away. Nobody wants to must bounce by way of a maze of questions in hopes of simply becoming put in the que to talk to an actual individual!
Used to be the leader and The rationale I are already a faithful Telus custiomer For some time. But this is about to alter!!
We're sorry to hear about these troubles you have seasoned with both of those tech support and billing. Make sure you send us A personal message, and we’ll do the job to obtain you the assistance and follow-up necessary to solve these problems as soon as possible.
I called Telus CS at eight.55AM Mountain time plus they hanged up on me, indicating that I need to phone in the course of "normal Place of work hrs". Is this for real?
You may only modify it. I waited for one hour around the mobile phone to talk to a human. He was beneficial, but needed to redirect me to a different person. I had been then on keep for another hour. They presented me a far better offer, nonetheless it wasn't what was available on the internet. Those discounts are for new customers. For a loyal customer I must pay $seventy eight when compared with $60 for a new customer, with the service I wanted.
• In my dialogue with Juan from your loyalty group, I had been falsely accused of currently being discriminatory After i referenced A different Office, which was hugely offensive and uncalled for. Juan afterwards apologized, saying which the knowledge was utterly unacceptable.
If my concerns aren't resolved, I will likely be forced telus billing support to escalate this even more, including to the Workplace of the President, the media, and the Better Business Bureau.
• I spoke to multiple agents, including Maria and Regal, who could not present clarity or escalate my case as asked for.
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Thanks for your interest to this subject. I stay up for a prompt and satisfactory resolution.
It occurred on Sunday which i had a horrible concern. But I was pleased to find that this Web-site worked on weekends. And Helen granted me assistance, time, and persistence to resolve the problem. I'm so thankful I can not explain to!
Hello @Ben708 we undoubtedly benefit your loyalty with us and we wish to enable. Remember to keep an eye on your inbox to get a message from us
Looks like all we are able to do now's air our grievances with a general public Discussion board within the hopes of someone able of authority can in fact do one thing over it.
The TELUS staff acknowledges that our get the job done spans numerous Territories and Treaty regions and we have been grateful for the normal Expertise Keepers and Elders that are with us now, all those who have gone prior to us and also the youth that encourage us.